Video Auditing and False alarm issue

Video Auditing and False alarm issue

False alarms are a major problem plaguing the intrusion alarm and remote monitoring services industry. Between 90% and 95% of alarms reported to the central monitoring stations turn out to be false.

Most large organizations depend on triggers/alarms raised by video analytics/ICCC/ PSIMs. It is a known fact that a high percentage of these alarms are ‘false’, leading to false reporting, frustration and disbelief in the alarms, eventually leading to turning them off (‘cry-wolf effect’). In fact, according to a recent news report, the CISF (a para military force in India) who monitor New Delhi's IGI Airport are plagued with over 100 false alarms on a daily basis. Experts say that this leads to an absolute waste of time, and this is a major concern, because a real threat could go unnoticed whilst dealing with false alarms.

Link: http://www.dnaindia.com/india/report-over-100-false-alarms-a-day-at-igi-airport-keep-cisf-on-its-toes-2340896

In fact, according to a recent news report, the CISF (a para military force in India) who monitor New Delhi IGI Airport are plagued with over 100 false alarms on a daily basis there.

The origin of false alarms can vary, but many can be attributed to the following causes.

·         Faulty equipment is cited as the cause of 20% of false alarms.

·         Poor installation comes in at 20% of the reason for false alarms.

·         Inadequate employee training leads to 40% of false alarms.

·         Other culprits (20%) include sensitive motion detectors, sensors set off by the wind, leaves, etc…., and human error.

These false reports cost service providers, as they must send out a response team to verify each and every alarm. It also strains local police resources unnecessarily and could even increase the financial burden on end users, depending on local alarm response regulations and potential fines. Video verification solves these issues, offering an undisputed remote confirmation of the nature of the alarm in the shortest possible time, which helps speed the operator’s response process. Video images can be transferred in real time to the operator, so it can be assessed almost immediately, and so a response team or police forces can be sent with a much shorter delay.

In countries like Spain, alarm verification became mandatory by regulation, aimed at reducing police response costs.

Video Auditing services use a low-frame-rate camera, typically with battery backup, in order to verify the source of a triggered alarm. The video verification device incorporates a PIR sensor to trigger the alarm and will capture a short video or set of images when the alarm is triggered to send to the monitoring station. This allows the monitoring station to better evaluate the cause of the alarm and coordinate an appropriate response from law enforcement or other responders. The presence of video verification classifies the call as a “crime in progress” for responders and as such will receive higher priority than other alarms, resulting in much faster response times, which in turn increases the chance of apprehending the intruder. Customers and their insurers place a high value on this service and customers are often willing to pay an increased monthly fee for the addition of video verification services.

Traditionally this concept has been driven by central monitoring stations (CMS) and has been adopted in the residential market where single-direction wireless systems were installed. Video verification has become required because of the wireless systems adopted did not have a way of confirming alarms in a reliable manner. For example, when there is an alarm in the single-direction wireless detectors, they activate once and then enter the battery-saving mode. This will not give enough information to the CMS to confirm the alarm.

The operational costs involved in attending unverified alarms by monitoring stations or police are enormous. Due to ever-increasing competition, monitoring stations are making all possible efforts to reduce operational costs, hence adding alarm verification capabilities to the alarm monitoring centers.

The popularity of video verification solutions is boosted by the influence from the DIY security market, smart home market and consumer video market, as follows:
• DIY: Consumer video cameras are typically high-resolution IP cameras and allow users to check on their home and review footage of past events at their convenience. All this can be done through a dedicated intruder alarm mobile phone application, which adds to the peace of mind.
• Smart home: Smart home/building automation systems are becoming more popular with end users in all sectors. Cameras are usually advertised alongside smart plugs or smart lights, which gives users an extra level of control over what is happening in the house. Some cameras also offer smoke detection features, to support traditional smoke detectors, while providing surveillance of self-monitoring and auditing to users. With alarm monitoring stations increasingly offering smart home monitoring services, the video verification market will receive a boost from this side of the industry.
• Consumer video: The number of consumer video devices available on the market is growing rapidly, providing a much broader choice of solutions at various price points. End users can add an IP camera to their home systems and enjoy low-cost self-monitoring and self-verification functionality.

Many central monitoring stations now offer video verification for an extra fee added to their basic monitoring services. Adding video verification to the monitoring package reduces the likelihood the subscriber will cancel their contract or choose another provider offering more comprehensive services. Video verification can also benefit installers and dealers that want to offer a broader range of services to their customers. Cloud hosting and support for video self-monitoring delivers greater value to end users.

Reduction in cost of equipment and improvements in automation through software has decreased the end user cost to a point where it is affordable as an upgrade to alarm monitoring services for small commercial businesses and residential customers.

Installers may also find themselves closer to their customers than some remote monitoring companies, which makes it easier to increase customer awareness about new offerings. In any case, partnerships between installers and remote monitoring stations can increase revenue per user and provide a more stable annual income. Subscriptions generated by installers could offset normal attrition rates experienced by remote monitoring companies.

A few tips to help reduce false alarms:

·         Be sure all alarm systems use standard and up-to-date equipment.

·         Ensure proper installation by reputable companies or technically good technician.

·         Install video cameras that can visually verify an alarm.

·         Engage an outside security company to monitor the establishment through video surveillance. 

Barriers to Broad Adoption
The main barriers to broad adoption of video verification are the following:
• Cost: The current challenges are mainly the costs involved with the video alarm detectors/cameras and the fact that most alarm vendors do not have a proper visual verification solution triggered by the alarm system. Even though the benefits of including video verification with intruder alarm systems are clear, many end users – particularly those in the residential sector – may struggle to afford video devices. Passive infrared (PIR) camera detectors can be three times more expensive than non-video-based PIR detectors.
• Privacy and cybersecurity: Residential users’ concern about privacy of video verification and video cameras is high. The main worry is that a hacker will use the device to watch and listen to the private lives of residents. There have been media reports of attackers successfully compromising consumer video IP cameras, and these kinds of reports can delay the decision to buy these kinds of devices. Another concern is that alarm-monitoring operators could be watching residents in their homes, outside of the authorized time. Providers of video verification solutions must make sure their systems are designed with privacy protections built into the system set-up, giving the user the ability to restrict access to video devices, whenever they want to.
• Self-monitoring: Increasing availability of consumer video devices, and DIY security systems that incorporate video products into the offering, have led to the emergence self-monitoring and self-video verification. Such systems usually come pre-configured to handle video files, which makes adding a consumer video camera much easier and lowers the barriers to adoption related to the complexity of the system set up

Benefits to Video Auditing 

With video verification capabilities, businesses can reap the following benefits:

1.      Ensure police and/or fire departments are dispatched to a "real" alarm.

2.      Prevent the assessment of heavy fines for false alarms.

3.      Prevent being on the "suspended" list for police or fire response.

4.      First responders typically respond quicker when they know an alarm has been verified. This may help limit the losses incurred by unwanted incidents.

5.      Use as evidence for a legal case or proof of claim for an insurance report.

6.      Every day Video observation / auditing is help to reduce false alarm.

7.      Correct & certified product should be used for CCTV, Fire Alarm and Intrusion etc.

8.      Correct & certified installer required for system installation.

9.      Protect employees, customers and property using the best technology available. 

Who Can Use This?:
- Multi-tenant residential communities
- Planned unit development (PUD)communities
- Public recreation facilities
- Elder care and assisted living facilities
- Hospitals and clinics
- Corrections facilities.

We solve so many of your pain points,

• We make it easy for you to ‘see’ what the cameras ‘saw’
• We make it easy for you to report and share with ease
• We help you create data redundancy with huge storage savings
• We make it easy for you gain business intelligence from standardized reports
• We help you take corrective and preventive action based on hard data.