Competence vs Certification

Competence vs. Certification for a Person 

𝗟𝗶𝗳𝗲 𝗶𝘀 𝗡𝗼𝘁 𝗮 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 — 𝗜𝘁’𝘀 𝗮 𝗖𝗮𝗻𝘃𝗮𝘀

In today’s world, everyone is chasing visibility, titles, and recognition.

But here’s the truth: competing with others is outdated. The real differentiator now is collaboration, creativity and contribution.

A wide range of certification programs are now available for different sectors from various industries. Given that one industry is unique from another, there are several procedures followed by industry-specific needs, creating an unstandardized process.

👉 Competence refers to a person’s ability to apply knowledge, skills, and behaviors to perform a task successfully in a real-world context. It’s more than just what someone knows - it's about how well they can use that knowledge effectively. They might be no academic certificate.

A competence often includes three dimensions:

Knowledge (theoretical understanding)

Skills (practical abilities)

Attitudes and behaviors (how a person acts in a given real-world context)

✅ Example: A competent project manager doesn’t just know about project planning—they can lead a team, communicate clearly with stakeholders, manage risk, and adapt to challenges.

🤗 KPI

·        Focus: The actual real life or site specific application of knowledge and skills to perform tasks effectively. 

·        Nature: A current state of capability, assessed through performance. 

·        Examples: The ability to solve problems, make decisions, full fill the customer focus or adapt to new situations. 

·        Assessment: Involves practical examinations and observation to measure the ability to achieve desired results. Customer satisfaction system handover.

👉 A qualification or certification is a formal recognition of learning or achievement which is granted by an educational institution, professional body, or certifying authority after a person completes a course, passes an exam, assessment or meets specific criteria.

A qualification or certification often includes two dimensions:

Knowledge (theoretical understanding)

Skills (theoretical & sometimes practical lab abilities)

✅ Example: A degree in marketing, a Microsoft certification, or a teaching license are all qualifications. They prove that a person has completed a particular program or standard of learning.

🤗 KPI:

·        Focus: Formal education, training, and documented experience.

·        Nature: A historical fact or status.

·        Examples: A driving license, a college degree, or certificates from training courses.

·        Assessment: Based on credentials and proof of training.

In short:

🔹 Qualifications tell us what someone has learned.

🔹 Competences show us what someone can actually do.

Lately, I’ve been noticing how students (and even professionals) run after certificates as if that’s the ultimate key to success.

A new course? “Certificate mil raha hai bhai, karna hi padega!”

Many skip the actual learning part, just to grab the certificate at the end. In current date AI is there to pass exam.

LinkedIn is full of such posts — some celebrating skills, but many just stacking certificates like badges.

According to ISO 19011, Guidelines for Auditing Management Systems, competence is defined as “the ability to apply knowledge and skills to achieve intended results.” In practical terms, competence-based certification requires candidates to demonstrate their abilities through validated means - such as examinations, practical assessments, or performance evaluations - covering not only knowledge, but also skills and behaviors aligned with the certification’s scope.

On the other hand, qualification-based certification typically relies on reviewing the applicant’s education, course attendance, or prior training. It assumes that completion of training equals capability, with minimal or no independent verification of actual performance or ability.

👉 Consider the following simple yet illustrative exchange:

- "Do you know how to drive a car?"

- "I’ve taken lessons, and I have a license, but I’m still not confident behind the wheel."

- "Then you have the qualifications, but not the competence."

👉 This brief dialogue captures a critical truth: Qualifications alone do not guarantee competence. History is filled with examples of individuals - college dropouts among them - who rose to executive leadership roles not because of their academic records, but because of their demonstrated competence.

👉 No certificate or degree will fulfill your dreams unless you have the real skills to back it up.

Certificates may open a door, but only skills will help you stay inside the room.

👉 Similarities Between Competence and Certification or Qualification

Despite the differences, these two concepts are interconnected:

·        Qualifications often serve as a foundation for building competences. For example, a person with a qualification in data analysis likely has some competences in handling data, interpreting results, or using analytical tools.

·        Both are used in recruitment, promotion, and development decisions.

·        In some fields (e.g., healthcare or engineering), certain qualifications are required to demonstrate competence in critical tasks.

The International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) developed ISO/IEC 17024:2012, Conformity assessment – General Requirements for Bodies Operating Certification of Persons which contains principles and requirements for a body certifying persons against specific requirements and includes the development and maintenance of a certification scheme for persons.

👉 Personnel Certification is a certificate issued by an independent professional body that the proven qualifications and skills match predefined training goals. It tests and certifies qualifications and competences with a highly specialized team of examination designers and experts in this field. The entire process is developed together with the organization, with maximum reliability on professional experience and proximity to the clients. The service is highly applicable to the following:

·        Companies who place great importance on the excellent qualification of their staff in order to deliver excellent service, advice, and support can be informed which employees have met the required competency targets.

·        Associations who want to offer an additional high quality qualification that particularly recommends the member companies can be informed whether the participating staff of the member companies has reached the target competence.

·        Training providers with qualified experts who want to specialize further in order to be the best employee or freelance contractor in their field can have confidence in their own training and have their examination carried out by an independent third party.

👉 Key Differences in Personnel Certification

·        What They Prove:

Qualification proves that a person has received training or possesses certain credentials, whereas competence proves that a person can do something effectively. 

·        Assessment Methods:

Qualifications are often verified by reviewing documents (e.g., diplomas, certificates), while competence requires performance-based evaluations or practical tests to assess how well someone applies their knowledge and skills. 

·        Relationship:

While having qualifications can contribute to competence, they don't guarantee it. A person might be highly qualified but lack the practical competence to perform a job successfully, or they may be highly competent without extensive formal qualifications.

👉 OSHA’s “Competent Person” vs. “Qualified Person”: Why the Distinction Matters in Safety & the Future of Work

In safety management, words aren’t just semantics—they shape responsibility.

🔹 A Qualified Person (29 CFR 1926.32(m)) means one who, by possession of a recognized degree, certificate, or professional standing, or who by extensive knowledge, training, and experience, has successfully demonstrated his ability to solve or resolve problems relating to the subject matter, the work, or the project.

🔹 A Competent Person (29 CFR 1926.32(f)) is empowered to identify hazards and take immediate corrective action. Think of them as the boots-on-the-ground authority, ensuring risks are recognized and eliminated in real time.

This dual requirement shows how safety is both practical and technical—authority on site, backed by expertise in design.

Now imagine the future: AI-driven hazard recognition systems that instantly flag risks, combined with human competent persons authorized to act. Or AI-assisted designs ensuring qualified persons make even more precise decisions.

The question is not whether AI will redefine “competence” and “qualification,” but how we, as safety leaders, will integrate these emerging tools without losing human judgment.

Because at the end of the day, safety isn’t just compliance—it’s foresight.

👉 Why the Distinction Matters

·        Workplace Safety:

A "qualified" person might design a system, but a "competent" person is needed to recognize hazards and ensure safety in the actual work environment. 

·        Effective Training:

Competency-based programs focus on the results of training by assessing actual abilities, leading to more targeted development and better-skilled employees. 

·        Better Hiring Decisions:

Distinguishing between competence and qualification helps employers make more accurate hiring and promotion decisions by assessing a candidate's practical abilities, not just their educational background.

👉 American National Standards Institute (ANSI) also has a definition for a competent person and another for a qualified person.

ANSI defines a competent person as “an individual designated by the employer to be responsible for the immediate supervision, implementation, and monitoring of the employer’s managed fall protection program who, through training and knowledge, is capable of identifying, evaluating, and addressing existing and potential fall hazards, and who has the employer’s authority to take prompt, corrective action with regards to such hazards.”

ANSI defines a qualified person as “a person with a recognized degree or professional certificate and with extensive knowledge, training, and experience in the fall protection and rescue field who is capable of designing, analyzing, evaluating, and specifying fall protection and rescue systems to the extent required by this standard.”

👉 Empathy + Analytics = True Quality:

Data gives you numbers 🔢
Empathy gives you context 🧾

The best QA leaders know how to blend both.
An agent’s low score might not mean incompetence, it could mean lack of clarity, wrong training, or unrealistic expectations.
When analytics meets empathy, real quality improvement happens 🏆

⚜️ Competence vs. Professionalism ⚜️
🤗 Unfortunately, we will not be moving forward with your candidacy for the position of...

Yes, the job market is tough right now. But is it really that bad?

In roughly 90% of cases, you’re simply not seen or heard.

👉 Candidate A is competent:
🔹 Motivated.
🔹 Knows every interview stage.
🔹 Has N years of experience, mastered M technologies across K domains.
🔹 Their background looks complex - or at least they try to make it look that way.
🔺 The problem? Matching that exact mix with a company is rare, and usually companies want even more 🤔

📨 "...Your qualifications and experiences will be reviewed to determine if there’s a mutual fit..." - that’s the standard automated reply.

And the final response usually sounds the same:
📨 "Unfortunately, we will not be moving forward with your candidacy for the position of…"
Sometimes they add: “Let’s stay in touch...” - but it doesn’t really change anything.

Do you know who actually gets ahead (if the position is truly open)?

👉 Candidate B is a professional. Here’s what they do:
🔹 They research the company.
🔹 They dig for insights into the tech stack, pain points, and direction of development.
🔹 Then they reach out and say: “I can help solve your problems in domains D1 and D2 using technologies T1 and T2 (and maybe T3 and T4). I already have experience doing this, for example, at..."

💡 Businesses react instantly to this approach. Sometimes there won’t even be a full interview - or it gets simplified.

With the same (or similar) competence, Candidate B shows professionalism from the company’s perspective, and that’s why they get noticed.

Of course, it’s not foolproof, but it’s far more effective than Candidate A’s approach.

👉 A nice fairy tale? Not at all. This is reality.

🎬 Even a 2009 movie said it best:
“Baccha, kamyaab hone ke liye nahi… kabil hone ke liye padho.
Success ke peeche mat bhaago, excellence ke peeche bhaago."

सिर्फ सफल (Successful) होने के पीछे मत भागो, बल्कि सक्षम (Capable) बनो, ताकि सफलता अपने आप तुम्हारे पीछे आए; शिक्षा का मकसद ज्ञान और काबिलियत हासिल करना होना चाहिए, न कि सिर्फ डिग्री या मार्क्स पाना, क्योंकि काबिलियत ही असली सफलता की कुंजी है और उत्कृष्टता (Excellence) का पीछा करने से कामयाबी (Success) ज़रूर मिलती है.

·        कामयाबी (Success): अक्सर लोग सिर्फ पैसा, पद या अच्छी नौकरी पाने के लिए पढ़ते हैं, जिसे कामयाबी कहते हैं, लेकिन यह अस्थायी हो सकती है.

·        काबिलियत (Capability): काबिल होने का मतलब है कि आपके पास ज्ञान, कौशल और समझ हो, जिससे आप किसी भी मुश्किल का सामना कर सकें और कुछ नया बना सकें

The role of a CCTV service engineer is both challenging and rewarding, requiring a unique set of skills to ensure seamless security solutions. From installing surveillance systems to troubleshooting and maintaining them, CCTV service engineers must possess a blend of technical know-how and soft skills to excel in their field. In this comprehensive guide, we’ll delve into the seven key professional skills that every CCTV service engineer should master.

1. Technical Expertise in CCTV Systems

A profound understanding of CCTV systems is non-negotiable for any aspiring CCTV service engineer. These systems can vary widely, involving different types of cameras, recording devices, and configurations.

·        Education: High School Diploma/10+2 (Science/Math preferred) with Bachelor's Degree (B.Tech/BSc in CS/IT/ECE) or Master's (MCA/M. Tech), computer with Networking, cybersecurity knowledge. If Bachelor's Degree not availlable then Passed relevant course from Indian Institute of Skill Development Training (IISDT) or Ministry of Skill Development and Entrepreneurship or West Bengal State Council of Technical & Vocational Education & Skill Development / Paschim Banga Society for Skill Development (PBSSD) or National Council of Training Academy (NCTA) or Technical Examinations Board (TEB) by Government of Gujarat, is highly prefarable. Courses from Private / autonomous body is not recomended.

·        Skills: Network design, configuration, management, troubleshooting, security. Certification or Diploma from any Technology Centres (earlier known as Tool Rooms/Technology Development Centres) under MSME - Government of India. Courses from Private / autonomous body may be accepted.

·        Manufacturer-Specific Training: Many systems require training directly from the hardware or software provider (e.g., Axis, Honeywell, Milestone, Lenel, Genetec etc) to handle their specific software and integration.

·        Familiarity with Camera Types: Understand different camera models such as dome, bullet, PTZ (pan-tilt-zoom), and their specific applications.

·        Recording Systems Knowledge: Adept in DVR (Digital Video Recorder) and NVR (Network Video Recorder) technologies Or 3^rd party storage.

·        Configuration Skills: Ability to configure systems for optimal performance, covering aspects like resolution, frame rate, and storage needs.

·        Power & Electrical: Basic understanding of electrical principles, specifically low-voltage wiring and power supply requirements for Video security devices.

·        Experience: Must be hans-on work with Various CCTV brand configurations, design etc.

·        Must be associated with ASIS or SIA or ESA or country based related association.

·        ISO 42001 or ISO 27001 Internal or lead auditor from CQI IRCA will carry extra weight. State lavel CCTV technician cirtification also carry extra milage.

2. Troubleshooting and Problem Solving

Every CCTV engineer must be skilled in quickly diagnosing and resolving technical glitches. This requires a proactive approach to identify potential issues before they escalate.

·        Fault Diagnostics: Use of diagnostic tools to troubleshoot hardware and software issues.

·        Root Cause Analysis: Ability to conduct thorough analyses to identify underlying causes of failures.

·        Problem-Solving: Innovative solutions to unanticipated challenges, ensuring minimal disruption to surveillance systems.

·        Experience: Hands-on experience is crucial, so seek internships or entry-level positions focused on security systems and access management. Continuous learning and staying updated with the latest security technologies will further enhance your skills, making you a valuable asset in safeguarding sensitive information and infrastructures.

3. Networking and IT Knowledge

With CCTV systems becoming more digitized, integrating them into networks is crucial. Every CCTV engineer should understand networking fundamentals.

·        Basic Networking: Understanding of IP addresses, routers, switches, and their roles in connecting systems.

·        Network Security: Implementing measures to secure CCTV footage from threats and breaches.

·        Remote Access: Setting up systems for remote monitoring and access via secure networks.

4. Attention to Detail

CCTV systems demand meticulous attention to detail, whether installing new equipment or conducting maintenance checks.

·        Installation Precision: Careful placement and alignment of cameras for maximum coverage and minimal blind spots.

·        Quality Checks: Conducting regular system audits to ensure ongoing optimal performance.

·        Documentation: Maintaining precise records of installations, configurations, and maintenance activities.

5. Customer Service and Communication

Excellent customer service is imperative as engineers often interact with clients to understand needs, provide recommendations, and offer support.

·        Active Listening: Paying close attention to client concerns and questions to offer tailored solutions.

·        Clear Communication: Ability to explain complex technical issues in layman's terms.

·        Professional Demeanor: Maintaining professionalism and courtesy in all client interactions, reinforcing trust and reliability.

6. Time Management

Given the breadth of responsibilities, mastering time management is essential for balancing tasks, such as installation, troubleshooting, and client meetings.

·        Prioritization: Identifying urgent tasks and allocating time appropriately.

·        Scheduling: Creating efficient schedules to cover all responsibilities without compromising service quality.

·        Delegation: Recognizing when to delegate tasks to optimize use of time and resources, 

7. Continuous Learning and Adaptability

The security technology landscape is constantly evolving, necessitating continual learning and adaptability in CCTV engineers.

·        Staying Informed: Keeping up-to-date with the latest industry trends and technological advancements.

·        Training and Certifications: Pursuing relevant certifications to enhance professional skills and knowledge base.

·        Adaptive Thinking: Being flexible and open-minded in adopting new tools and techniques.

The role of a access control service engineer is both challenging and rewarding, requiring a unique set of skills to ensure seamless security solutions. From installing access control systems to troubleshooting and maintaining them, access control engineers must possess a blend of technical know-how and soft skills to excel in their field. In this comprehensive guide, we’ll delve into the seven key professional skills that every access control systems service engineer should master.

Skill qualifications for access control systems vary by role, ranging from hands-on technicians to system specialists. As of 2026, the field increasingly requires a blend of traditional electrical knowledge and modern IT/networking skills. 

Core Technical Skills

·        Hardware Installation: Proficiency in mounting and wiring components like magnetic locks, card readers, biometric scanners, and control panels.

·        Networking & IT: Understanding of TCP/IP, security networks, and system integration. This includes configuring software to communicate with hardware over a network.

·        Power & Electrical: Basic understanding of electrical principles, specifically low-voltage wiring and power supply requirements for security devices.

·        System Configuration: Ability to program access control software, assign/revoke user rights, and establish access policies.

·        Troubleshooting: Identifying and resolving hardware faults, software bugs, and connectivity issues. 

Professional Qualifications & Certifications

Professional certifications are highly valued for validating competence and enhancing career prospects. 

·        Foundational Certifications:

o   CompTIA A+ or Network+: Validates basic IT and networking knowledge.

o   CompTIA Security+: Provides a broad overview of security principles.

·        Specialized Security Certifications:

o   BTEC Level 3/4 Awards: Respected vocational qualifications in electronic security and access control design.

o   ISC2 Systems Security Certified Practitioner (SSCP): Focused on implementing and monitoring secure infrastructures.

o   ESA (Electronic Security Association) Assessments: Standardized exams to gauge technician proficiency at entry and experienced levels.

·        Manufacturer-Specific Training: Many systems require training directly from the hardware provider (e.g., Honeywell, HID, Lenel, Genetec or Prodatakey) to handle their specific software and integration. 

Soft Skills & Administrative Knowledge

·        Compliance & Standards: Knowledge of local building codes, life safety regulations (e.g., UL 294), and data protection laws.

·        Risk Assessment: Ability to evaluate a facility's security needs and design a system that mitigates specific threats.

·        Communication: Interfacing with clients to explain system functions and training end-users on how to operate the technology.

Educational Entry Requirements

·        Technician Roles: Typically require a high school diploma plus technical training or an ITI (Industrial Training Institute) certificate.

·        Specialist/Management Roles: Often require a Diploma / Bachelor’s degree in Electronics, Electronics & Telecommunication, Electrical & Instrumentation, Computer, IT, Security, or a related field, along with 5–8 years of field experience. If Bachelor's Degree not availlable then Passed relevant course from Indian Institute of Skill Development Training (IISDT) or Ministry of Skill Development and Entrepreneurship or West Bengal State Council of Technical & Vocational Education & Skill Development / Paschim Banga Society for Skill Development (PBSSD) or National Council of Training Academy (NCTA) or Technical Examinations Board (TEB) by Government of Gujarat, is highly prefarable. Courses from Private / autonomous body is not recomended.

·        Must be associated with ASIS (PSP, CSP certified) or SIA or Information Systems Security Association (ISSA) or PSA Security or country based related association.

·        ISO 42001 or ISO 27001 lead auditor from CQI IRCA will carry extra weight.