Common Problems and Solution for IP Cameras

IP camera or network camera is a new product which combined with analog and network video streaming technologies, in addition to its image capturing functions like the conventional analog camera, IP camera has built-in video compression processor with web server function, to compress raw video footage, then broadcast over Internet. The authorized users can access the data from anywhere with internet connection. 
What's the common problem of IP camera?

1. Can't find IP camera when you use search software

Foremost, rechecking whether power supply and Ethernet cables are connected correctly. If the problem still exists, checking the network setting for IP camera and your computer/Laptop/tester. Go to network connection, configure IP address to same IP segments, Subnet mask and default gateway must be same for both IP camera and computer. Ensuring IP camera and computer are in the same router.

2. Can't visit IP camera from Internet (WAN)

For this problem, there are two possible factors. Firstly, there is no port mapping for IP camera. As we know, IP camera requires port mapping for remotely access from Internet (WAN). Without port mapping, IP camera is only accessible from local network (e.g 192.168.1.20). To solve this problem, you just need to log in your local router, and enable port mapping for IP camera in virtual server menu. Secondly, if you use domain or DDNS service, making sure the domain point to correct IP address with correct port number.

3. Connect 4 IP cameras, but only one IP camera displays images

This problem occurs when you didn't change the default IP address of IP cameras. After you bought the IP cameras, all of them were configured with a same IP address. With reason of IP conflict, when several IP cameras connect to router, one camera can work, but the rest of cameras can't connect to network. To solve this problem, you need to set an unique IP address for each of cameras.

How to change IP address for the IP Camera ?

Accessing the camera with default IP address (e.g 192.168.1.20), then login with default account information. Go to "Device Config", then choose "Network", you can change the IP address for the camera.

4. PoE IP camera can't see at night (dark images)

Insufficient power supply, which caused the PoE IP camera can't turn on Infrared illuminators, thus images are black at night. PoE (Power over Ethernet) is useful technology which greatly reduced the cost on IP camera installation. But it also has drawbacks; the voltage will drop when PoE IP camera connects to a PoE Switch or NVR. Typically, IEEE802.3af standard PoE only can transmit 20-30 meters. To solve this, user should use high quality Ethernet cable, or shortening the connection distance.

5. Video delay (video latency) when watch live video

Since network camera need to compress the video, before broadcast over Internet, every IP cameras encounter video latency, which is a common problem in IP video surveillance system. To minimize the video latency time, you can increase the bandwidth through upgrading your network infrastructure, also you can lower the bit-rate of streaming. Lowering the image resolution also helps to reduce the video delay time. Increasing the fps can allow IP camera output smooth video.

Do you experience any of these problems? Please make comments if these information is useful to you. If you experienced other problems which are related to IP camera, please write it down in below comment section.

6. IP camera can't display images

If your IP camera can't display images, also you are not be able to access the IP camera, likely the IP camera doesn't boot correctly. Almost IP cameras work with DC12V power supply, power requirements are different. You can estimate the power requirements on the basis of IR range.

·        No IR, or IR range within 20 meters: Required Power Supply DC12V 1A

·        IR range is within 20-30 meters: Required Power supply DC12V 1A

·        IR range is within 30-50 meters: Required Power Supply DC12V 1.5A

Please note: A regular PoE switch, supports IEEE802.3af, this standard only provides maximum 15.4W power, which means the provided current is 1.25 ampere. In conclusion, the regular PoE switch only can work with IP cameras which require no more than 15.4W power.

7. How to upgrade NVR firmware

If your IP camera connects to NVR, not all problems are caused by IP camera. Sometimes, the problem was caused by NVR. You may solve the problem through upgrading or updating NVR's firmware.

To update the firmware, you need to get the firmware file in a USB stick, which then has to connect USB port of NVR for upgrading.

Step 1. Go to "System Setting", choose "System" > "Upgrade"

Step 2. Select the firmware file, then click "Upgrade".

Step 3. When upgrading succeed, the NVR will reboot.

8. NVR can find IP camera but can't display image

If IP camera can be found through automatically search on NVR, this means the IP camera works properly, NVR detected and received correct video streaming parameters from IP camera. If your NVR shows video abnormal, you need to check the video resolution setting for both IP camera and NVR. The video resolution should be same as the NVR's recording resolution. If you use our IP camera and NVR, you need to choose the system's recording resolution as in below picture:

Choosing appropriate main stream and sub-stream resolution